I use the United States Postal Service as my shipping provider because it allows me to offer competitive pricing and excellent service. Once you finalize your purchase, you will receive a prompt email confirmation of your order. Your tracking number will also be provided via email upon shipment of your order.
Please keep in mind that although I strive to ship on the same or following day, it may take up to 72 hours for me to process and ship your order in some cases. If you have questions about the status of your order, please feel free to contact me.
It’s very important to me that you are completely happy with your purchase from Wicked Wire Crafts. I am so fortunate to be able to create and sell products that I love, and I aim to share that passion with my customers.
Because of this commitment, I have a 15-day return policy (minus shipping) on all products. Simply contact me to notify me of your decision, and send your return package to the address listed below:
Wicked Wire Crafts
419 Dodson Lane
Waterloo SC, 29384
Please include a note with the reason for your return, as well as your name, address, email, and phone number or best way to contact you. I will process your refund as soon as I have received and inspected your product.
Should you wish to "cancel" a recently placed order, please let me know immediately, and I will happily stop your order as long as it has not yet shipped.
Lost or damaged items
If you suspect that your package got lost in the mail, please contact me. We can work together with USPS using your tracking number to try and locate it. It is not uncommon for packages to be delayed 1-2 days due to improper scanning or sorting by USPS. However, if your tracking information states that the package was delivered to your address, I can not be held responsible for its whereabouts.
If an item you order arrives damaged due to insufficient packaging on my part, I will happily refund you or replace the item. However, damages that occur to an item that are not a result of the quality of my work are not my responsibility.